Frequently Asked Questions
Everything you need to know about our vegan and sustainable collections.
What materials are used in Matt & Nat products?
We are a 100% vegan and cruelty-free brand. Our linings are made from 100% recycled plastic bottles, and we utilize sustainable materials such as PU, PVC, and recycled nylons to create our signature vegan leathers.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within North America. International shipping times vary by location, usually ranging from 7 to 14 business days depending on customs processing.
What is your return policy?
We accept returns on unused, full-price merchandise within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer a warranty on your bags?
Yes, we offer a 1-year limited warranty against manufacturing defects from the date of purchase. This covers issues with hardware, stitching, or structural integrity under normal use.
How do I clean and care for my vegan leather bag?
We recommend cleaning your bag with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive cleaners, and store your items in a cool, dry place away from direct sunlight.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.